Here’s a quick note to end the BA rant.
After the 17 days elapsed we got our bags back and we were pleased that they returned. We were less pleased that one of them had been damaged and needed replacing.
We duly asked BA for compensation for it. We were refused because we hadn’t applied for it within 7 days. Forget the fact that they held onto our property for almost 3 weeks and returned it damaged.
They were very gracious in giving us £35 for the essentials credit card that didn’t work when we were in Vancouver. Whoopty-fecking-doo.
In total they held our property for 20 days and we got £35 in compensation. That’s £1.75 per day.
Contrast this with Virgin Trains. We got held up going to London recently due to a signal failure. They happily reimbursed us for the FULL amount of our tickets with no fuss whatsoever…none. This wasn’t their fault either, it was Network Rails, but as the carrier they couldn’t get us to our destination, so they compensated.
BA were at fault. They couldn’t get our bags to us. They damaged our bag and they held our property for 20 days.
I won’t say any more about it now. It’s done.
But you should never fly BA. They are a disgrace.
-pc.
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